Privacy Policy
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EMSteez respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from us.
By using our website and services, you consent to the practices described in this Privacy Policy.
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Information We Collect:
When you interact with our website, we may collect the following personal information:
Account Information:
Name and contact details (email address, phone number)
Billing and shipping addresses
Payment information (processed securely through third-party payment processors)
Account passwords (encrypted)
Order Information:
Purchase history and preferences
Product reviews and ratings
Customer service communications
Marketing Communications:
Email subscription preferences
Communication history with our marketing team
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Information Automatically Collected
Technical Information:
Pages visited and time spent on site
Referring website information
Cookies and Tracking Technologies:
Session cookies for website functionality
Analytics cookies to understand site usage
Marketing cookies for personalized advertising
Preference cookies to remember your settings
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How We Use Your Information
We use your personal information for the following purposes:
Order Processing and Fulfillment:
Process and fulfill your orders
Communicate about your purchases
Handle returns and customer service inquiries
Send transactional emails (order confirmations, shipping updates)
Website Improvement:
Analyze website usage and performance
Improve user experience and functionality
Troubleshoot technical issues
Enhance security measures
Marketing and Communications:
Send promotional emails (with your consent)
Personalize product recommendations
Conduct customer satisfaction surveys
Inform you about new products and special offers
Legal and Security:
Comply with legal obligations
Prevent fraud and unauthorized access
Protect our rights and property
Resolve disputes
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Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers:
Payment processors for secure transaction handling
Shipping companies for order fulfillment
Email service providers for communications
Analytics providers for website performance
Customer service platforms
Legal Requirements:
Compliance with applicable laws and regulations
Response to legal requests (subpoenas, court orders)
Protection of our rights and safety
Prevention of fraud or illegal activities
Business Transfers:
In connection with mergers, acquisitions, or asset sales
During bankruptcy or similar proceedings
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Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
SSL encryption for data transmission
Secure servers and databases
Regular security audits and updates
Access controls and authentication
Employee training on data protection
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
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Your Rights and Choices
You have the following rights regarding your personal information:
Access and Correction:
Request access to your personal information
Update or correct inaccurate information
Request deletion of your account and data
Marketing Communications:
Opt out of promotional emails at any time
Manage email preferences in your account settings
Contact us to update communication preferences
Cookies:
Manage cookie settings through your browser
Opt out of analytics and advertising cookies
Note that disabling certain cookies may affect website functionality
Data Retention
We retain your personal information for as long as necessary to:
Fulfill the purposes outlined in this Privacy Policy
Comply with legal obligations and resolve disputes
Maintain accurate business and financial records
Provide ongoing customer service
Account information is retained until you request deletion or close your account. Transaction records are kept for accounting and tax purposes as required by law.
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International Data Transfers
We do not operate or ship outside the continental United States.
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Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it immediately.
Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party websites you visit.
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
Posting the updated policy on our website
Sending email notifications for significant changes
Updating the "Last Updated" date at the top of this policy
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Contact Information
If you have questions, concerns, or requests, please contact us:
Email: emstcustomerservice@emsteez.com
Mail: EMSteez Customer Service
4000 N Mesa St
El Paso, TX 79902