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Shipping Policy



Note: Shipping times are estimates and not guaranteed. Weather conditions, carrier delays, and other factors beyond our control may affect delivery times. We recommend ordering early for time-sensitive deliveries.
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Processing Time

Order Processing: 1-3 business days
All orders are processed Monday through Friday, excluding holidays. Orders placed after 2:00 PM EST will be processed the next business day.


We currently ship to the following locations:

    United States.


We Do Not Ship To:

    Areas outside the United States



Order Tracking

Tracking Information:

    Provided via email within 24 hours of shipment


Shipping Restrictions

Size and Weight Limits:

    Maximum package weight: 50 lbs

    Oversized items may require special shipping arrangements

    Additional fees apply for oversized or heavy items


Restricted Items:

    Hazardous materials

    Flammable liquids

    Perishable goods

    Items prohibited by shipping carriers


Holiday and Peak Season Shipping

During peak seasons (Black Friday through New Year):

    Processing times may extend to 2-4 business days

    Shipping times may be longer due to carrier volume

    Order early to ensure delivery by specific dates

    Holiday cutoff dates will be posted on our website


Holiday Service:

    No processing on major holidays

    Limited customer service on holidays

    Expedited shipping may not be available during certain holiday periods


Free Shipping Promotions

Qualifying Orders:

    Free shipping applies to standard shipping only

    Calculated on merchandise total before taxes

    Cannot be combined with other shipping promotions

    Applies to domestic US addresses only

Exclusions:

    Oversized or heavy items

    Express or expedited shipping

    International destinations

    Special handling items


Contact Information

If you have questions, concerns, or requests, please contact us:

Email: emstcustomerservice@emsteez.com
Mail: EMSteez Customer Service
4000 N Mesa St
El Paso, TX 79902

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