Shipping Policy

Note: Shipping times are estimates and not guaranteed. Weather conditions, carrier delays, and other factors beyond our control may affect delivery times. We recommend ordering early for time-sensitive deliveries.

Processing Time

Order Processing: 1-3 business days
All orders are processed Monday through Friday, excluding holidays. Orders placed after 2:00 PM EST will be processed the next business day.

We currently ship to the following locations:

United States.

We Do Not Ship To:

Areas outside the United States

Order Tracking

Tracking Information:

Provided via email within 24 hours of shipment

Shipping Restrictions

Size and Weight Limits:

Maximum package weight: 50 lbs

Oversized items may require special shipping arrangements

Additional fees apply for oversized or heavy items

Restricted Items:

Hazardous materials

Flammable liquids

Perishable goods

Items prohibited by shipping carriers

Holiday and Peak Season Shipping

During peak seasons (Black Friday through New Year):

Processing times may extend to 2-4 business days

Shipping times may be longer due to carrier volume

Order early to ensure delivery by specific dates

Holiday cutoff dates will be posted on our website

Holiday Service:

No processing on major holidays

Limited customer service on holidays

Expedited shipping may not be available during certain holiday periods

Free Shipping Promotions

Qualifying Orders:

Free shipping applies to standard shipping only

Calculated on merchandise total before taxes

Cannot be combined with other shipping promotions

Applies to domestic US addresses only

Exclusions:

Oversized or heavy items

Express or expedited shipping

International destinations

Special handling items

Contact Information

If you have questions, concerns, or requests, please contact us:

Email: emstcustomerservice@emsteez.com
Mail: EMSteez Customer Service
4000 N Mesa St
El Paso, TX 79902